Refund Policy

Effective date: July 30, 2026 Last updated: August 1, 2026

This Policy explains Offerfold's voluntary seven-day guarantee and the statutory rights that may apply to digital content and personalized services. It does not limit rights that cannot legally be excluded.

1. Seven-Day Offerfold Guarantee

The Reason Tree Creative System and Offerfold — Copy Companion are covered by a voluntary seven-day guarantee.

If the product is not a fit, email [email protected] within seven calendar days after purchase. Include the email used at checkout, the product and order details, and a brief explanation of what did not work for you. If the request falls within this guarantee, we will refund the applicable product price to the original payment method.

The guarantee is limited to one refund per customer for the same or a substantially similar product. It does not cover fraudulent, abusive or duplicate claims, chargeback misuse, or a product obtained through an unauthorized payment.

This commercial guarantee is in addition to any mandatory legal rights.

2. Duplicate charges and access problems

Contact us promptly if you were charged twice, did not receive access, or the delivered product is materially different from the checkout description. We will investigate and, as appropriate, restore access, correct the order or issue a refund.

3. Personalized Build

Offerfold — Personalized Build is a customized service for one offer. If you want to cancel, contact [email protected] as soon as possible.

• If work has not begun, we will review the cancellation and issue any refund

required by law or approved under the circumstances.

• Once work has begun at your request, any mandatory refund may be reduced by

the proportion of service already performed where applicable law allows it.

• After the build has been fully performed following the acknowledgements

required by law, a statutory withdrawal right may no longer apply.

• If we misunderstood a fact you supplied, you may request the one factual

correction included in the service. A new offer, audience or strategic direction is not a factual correction.

The seven-day voluntary guarantee for the self-guided products does not extend to work already performed for Personalized Build.

4. EU, EEA and UK consumers

Consumers in the EU, EEA or UK may normally have a fourteen-day withdrawal period for distance contracts.

For digital content supplied immediately, that right may be lost only after you expressly agree to immediate supply and acknowledge that the withdrawal right will be lost when supply begins, as provided by applicable law.

For a service requested to begin during the withdrawal period, you may be responsible for the proportion already performed if you later withdraw. The right may be lost after the service is fully performed only where the required express request and acknowledgement were obtained.

Digital content and services also remain subject to mandatory conformity and legal-guarantee remedies. Nothing in this Policy replaces or waives those rights.

5. How to request a refund

Email [email protected] from the address used at checkout and include:

• your name and checkout email;
• the product and order or transaction identifier;
• the purchase date; and
• the reason for the request or a description of the access/order issue.

We may request reasonable information to verify the order and prevent fraud. Approved refunds are sent to the original payment method. The time for funds to appear depends on the payment provider and your financial institution.

Questions: [email protected]